Can I cancel MLS Import anytime, or is there a contract?
Yes. You can cancel MLS Import anytime from your account. There is no long-term contract and no setup fee. You pay month to month ($49 a month for one MLS) or yearly ($504 a year). When you cancel, your plan keeps working until the last day you already paid for. Then it stops.
- Monthly plan: you are never locked in for more than the month you paid for.
- Yearly plan: it runs to the end of the year you paid for.
- No early cancellation fee.
- Please also read our Terms & Conditions before you buy.
Does MLS Import auto-renew?
Yes. Your plan renews on its own until you cancel. Monthly plans bill again each month. Yearly plans bill again each year. Your renewal date is shown as the next payment date on the Subscriptions screen in your account.
To stop the next charge, cancel before that date (steps below). See Managing your MLSImport subscription to learn what each status means.
Do I need to call or send written notice to cancel?
No. You don’t need to call anyone, send a letter or ask for a form. The Cancel button in your account is the notice (steps below). If you want a person to watch the change with you, open a support ticket from your account dashboard.
Can I cancel during the 30-day free trial?
Yes. If you cancel before the trial end date shown on your subscription, you pay nothing. We take your card at signup but don’t charge it for 30 days. We send you a reminder email 3 days before the trial ends, so you have time to decide.
Do I get a refund if I cancel?
Cancelling does not refund the time you already paid for. Your plan just runs to its end date. If you were charged and did not mean to keep the plan, open a ticket to ask for a refund within 14 days of the charge. We pay it back to the same card through Stripe. Read the Refund Policy for the details.
| Question | MLS Import answer |
|---|---|
| Long-term contract? | No |
| Setup fee? | No |
| Auto-renews? | Yes, monthly or yearly, until you cancel |
| How to cancel | Cancel button in your account |
| Free trial | 30 days, cancel before the end date to pay nothing |
| Refund window | 14 days from a charge |
| Listings after cancelling | Stay in WordPress, stop updating |
Your MLS may bill you separately for your data feed. Cancelling MLS Import does not cancel that fee. Call your board and stop it there too, or you may keep paying for a feed nobody uses.
Who owns our brokerage website and listing pages if we stop paying our website company?
Your contract tells you what you can take with you. MLS Import keeps imported listing posts in your WordPress site when its subscription ends. That covers stored listing posts. It does not settle who owns your domain, site design, photos, or other parts of a site built by another company.
Ask your website company to put the handoff in writing before you cancel:
| Part of your site | What to ask for |
|---|---|
| Domain name | Who holds the registration, and how will we get control? |
| Site files and database | Will you give us a full copy that we can run with a new host? |
| Design and paid tools | Which parts can we keep using, and which need a new paid plan? |
| Listing pages | Are the records in our WordPress site, or served by another company? |
| Photos and listing text | What may we keep or show after the feed ends? |
| Leads | Which contacts, notes, and consent records can we export? |
| Page links | Can we keep the same addresses, or send old links to new pages? |
Can we keep showing MLS listings after we cancel MLS Import?
You can keep showing MLS listings only while your MLS rules and agreements allow it. A stored post does not give you the right to keep showing its data or photos forever.
Ask your MLS what must come down and when. Remove listings you may no longer show. Your site also needs working hosting and the tools that display its pages.
How to move your site before you stop paying
Get a full site copy and test it with your new host before you end the old service. MLS Import can pull listings into WordPress once your MLS access is approved. It does not transfer the rights to your old site or get its files from your website company.
- Get the contract and a written list of what will transfer.
- Get control of your domain and the site accounts you need.
- Back up the site files and database.
- Check MLS approval for the site and its web address.
- Test pages, photos, search, and lead forms on the new setup.
- Keep page addresses where you can. Send changed links to the right new pages.
- End the old service after the handoff works.
Hosting and any MLS fees are separate from MLS Import. The move can take longer while you wait for site files or MLS approval. There is no set handoff time for your current provider.
Read the requirements before you buy and follow the migration guide. What has your website company agreed to hand over?
Cancel the subscription
- Sign in at mlsimport.com with the MLSImport account used to subscribe and open
mlsimport.com/my-account/. - Click Subscriptions in the left menu.
- Open the active subscription to see its details.
- Click Cancel.
Expected result: the status reads Pending cancellation, and the end date on the detail table is the last day the connection works. On that date the status becomes Cancelled.
What happens to your site
Your imported listings stay on your website as normal WordPress posts. Many IDX services take the listing pages with them when you leave, because the pages live on their servers. With MLS Import the pages are on your own site.
Three things stop when the period ends, and they are worth separating because only the first is obvious.
- Manual imports stop. Starting one does nothing, because the connection test no longer passes.
- The hourly sync stops. Prices, statuses, descriptions and photos are frozen at the last successful run.
- The daily reconciliation pass stops. Listings that leave the MLS are no longer removed from your site.
The third is the one that catches people out. A property that sells the week after you cancel stays on your website, at its old price, with its old status, until you remove it by hand.
If you are leaving the feed for good, deal with the listings before the end date rather than after. Once the connection stops you have a site full of properties that will never correct themselves, and the delete tool on the Tools tab is the fastest way to clear them by city, status or type while everything still works.
Coming back later
Re-subscribing from the same account restores the connection. Your MLSImport username and password do not change, and your MLS credentials, import tasks and field selections are stored on your own site, so nothing needs rebuilding.
What does need attention is what happened while you were away. Listings that left the MLS during the gap are still on your site, and the reconciliation pass will remove them once it runs again.
Cancelling early does not end the subscription early. It runs to the end date either way, so there is no benefit to cancelling the day after a renewal rather than the day before the next one, and no penalty for waiting until you are sure.
If it does not work
- There is no Cancel button. The subscription is already pending cancellation, or it is on hold after a failed payment. The status row says which.
- It still says active after you clicked Cancel. Reload the page. Pending cancellation is a different word from cancelled and both are normal at this stage.
- Imports stopped straight away. That is a different problem. A pending cancellation works to the end date, so check the connection banner in MLS Import Settings.
- You cancelled the wrong subscription. Open a ticket with the order number rather than buying a replacement, because we can undo it.
Frequently asked questions
Do I lose the properties already on my website?
No. They are ordinary WordPress posts on your server. They keep their URLs, their photos stop loading only if the MLS removes them from its image source, and nothing is deleted when the subscription ends.
Should I deactivate the plugin after cancelling?
You can leave it active. It stops trying to import once the connection fails, and leaving it in place means a later re-subscription needs no setup.
Related
- Managing your MLSImport subscription
- Deleting properties safely
- How daily reconciliation works
- The free trial and what limits actually exist
Tell us what led to the cancellation when you open the ticket, because that is the feedback that changes the product.
